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Clinical, Culture, Emergency Medical Services, Health Care, Society

101 Things We Should Teach Every New EMT

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Originally posted at TheEMTSpot

I do not usually steal content or original writings, but this post is too important not to share (and keep for reference).  This was originally posted, with all credit due to the author of origin, at: http://theemtspot.com/2014/03/22/101-things-we-should-teach-every-new-emt/

Though this list is focused towards emergency medical technicians, it has inferred and inherent application in many clinical and non-clinical professions.

1) You aren’t required to know everything.

2) You are required to know the foundational knowledge and skills of your job. No excuses.

3) Always be nice. It’s a force multiplier.

4) There is no greater act of trust than being handed a sick child.

5) Earn that trust.

6) Don’t ever lie to your patient. If something is awkward to say, learn to say it without lying.

7) Read Thom Dick’s, People Care. Then read it again.

8) You can fake competence with the public, but not with your coworkers.

9) Own your mistakes. We all make them, but only the best of us own them.

10) Only when you’ve learned to own your mistakes will you be able to learn from them.

11) Experience is relative.

12) Proper use of a BVM is hard and takes practice.

13) OPAs and NPAs make using a BVM less hard.

14) Master the physical assessment. Nobody in the field of medicine should be able to hold a candlestick to your physical assessment skills.

15) Keep your head about you. If you fail at that, you’ll likely fail at everything else.

16) There is a huge difference between not knowing and not caring. Care about the things you don’t yet know.

17) Train like someone’s life depends on it.

18) Drive like nobody’s life depends on it.

19) Pet the dog (even when you’re wearing gloves).

20) Have someone to talk to when the world crashes down.

21) Let human tragedy enhance your appreciation for all that you have.

22) Check the oil.

23) Protect your back. It will quite possibly be the sole determining factor in the length of your career.

24) Say please and thank you even when it’s a matter of life or death.

25) Wipe your feet at the door.

26) When you see someone who is really good at a particular skill say, “Teach me how you do that.”

27) Nobody can give you your happiness or job satisfaction; it is yours and yours alone, and you have to choose it.

28) We can’t be prepared for everything.

29) We can be prepared for almost everything.

30) Check out your rig. It’s more meaningful that just confirming that everything is still there.

31) Tell your patients that it was a pleasure to meet them and an honor to be of service.

32) Mean it.

33) Keep a journal.

34) Make it HIPAA compliant.

35) Thank the police officer that hangs out on your scene for no good reason.

36) Recognize that he or she probably wasn’t hanging out for no good reason.

37) Interview for a job at least once every year, even if you don’t want the job.

38) Iron your uniform.

39) Maintain the illusion of control. Nobody needs to know that you weren’t prepared for what just happened.

40) Apologize when you make a mistake. Do it immediately.

41) Your patient is not named honey, babe, sweetie, darling, bud, pal, man or hey. Use your patient’s name when speaking to them. Sir and Ma’am are acceptable alternatives.

42) Forgive yourself for your mistakes.

43) Forgive your coworkers for their quirks.

44) Exercise. Even when it isn’t convenient.

45) Sometimes it’s OK to eat the junk at the QuickyMart.

46) It’s not OK to always eat the junk at the QuickyMart.

47) Don’t take anything that a patient says in anger personally.

48) Don’t take anything that a patient says when they are drunk personally.

49) Don’t ever convince yourself that you can always tell the difference between a fake seizure and a real seizure.

50) Think about what you would do if this was your last shift working in EMS. Do that stuff.

51) Carry your weight.

52) Carry your patient.

53) If firefighters ever do #51 or # 52 for you, say thank you (and mean it).

54) Being punched, kicked, choked or spit on while on duty is no different than being punched, kicked, choked or spit on while you’re sitting in church or in a restaurant. Insist that law enforcement and your employer follow up with appropriate action.

55) Wave at little kids. Treat them like gold. They will remember you for a long time.

56) Hold the radio mike away from your mouth.

57) There is never any reason to yell on the radio….ever.

58) When a patient says, “I feel like I’m going to die,” believe them.

59) Very sick people rarely care which hospital you’re driving toward.

60) Very sick people rarely pack a bag before you arrive.

61) Sometimes, very sick people pack a bag and demand a specific hospital. Don’t be caught off guard.

62) Bring yourself to work. There is something that you were meant to contribute to this profession. You’ll never be able to do that if you behave like a cog.

63) Clean the pram.

64) Clean your stethoscope.

65) Your patient’s are going to lie to you. Assume they are telling you the truth until you have strong evidence of the contrary.

66) Disregard #65 if it has anything to do with your personal safety. Trust nobody in this regard.

67) If it feels like a stupid thing to do, it probably is.

68) You are always on camera.

69) If you need save-the-baby type “hero moments” to sustain you emotionally as a caregiver you will likely become frustrated and eventually leave.

70) Emergency services was never about you.

71) The sooner you figure out #69 and #70, the sooner the rest of us can get on with our jobs.

72) People always remember how you made them feel.

73) People rarely sue individuals who made them feel safe, well cared for and respected.

74) You represent our profession and the internet has a long, long memory.

75) Don’t worry too much about whether or not people respect you.

76) Worry about being really good at what you do.

77) When you first meet a patient, come to their level, look them in the eyes and smile. Make it your habit.

78) Never lie about the vital signs. If the patients vital signs change dramatically from the back of the rig to the E.R. bed, you want everyone to believe you.

79) Calm down. It’s not your emergency.

80) Stand still. There is an enormous difference between dramatic but senseless action and correct action. Stop, think and then move with a purpose.

81) Knowing when to leave a scene is a vital skill that you must constantly hone.

82) The fastest way to leave a scene should always be in your field of awareness.

83) Scene safety is not a five second consideration as you enter the scene. It takes constant vigilance.

84) Punitive medicine is never acceptable. Choose the right needle size based on the patients clinical needs.

85) Know what’s happening in your partner’s life. Ask them about it after you return from your days off.

86) If your partner has a wife and kids, know their names.

87) No matter how hard you think you worked for them, your knowledge and skills are not yours. They were gifted to you. The best way to say thank you is to give them away.

88) Learn from the bad calls. Then let them go.

89) When you’re lifting a patient and they try to reach out and grab something, say, “We’ve got you.”

90) Request the right of way.

91) Let your days off be your days off. Fight for balance.

92) Have a hobby that has nothing to do with emergency services.

93) Have a mentor who knows nothing about emergency services.

94) Wait until the call is over. Once the patient is safe at the hospital and you’re back on the road, there will be plenty of time to laugh until you can’t breathe.

95) Tell the good stories.

96) You never know when you might be running your last call. Cherish the small things.

97) You can never truly know the full extent of your influence.

98) If you’re going to tell your friends and acquaintances what you do for a living, you’ll need to embrace the idea that you’re always on duty.

99) Be willing to bend the rules to take good care of people. Don’t be afraid to defend the decisions you make on the patients behalf.

100) Service is at the heart of everything we do. The farther away from that concept you drift, the more you are likely to become lost.

101) There is no shame in wanting to make the world a better place.

See more at: http://theemtspot.com/2014/03/22/101-things-we-should-teach-every-new-emt/

Academia, Health Care, Society

Henrietta Lacks

Grady (2010) offers the circumstances of Henrietta Lacks for discussion as it pertains to medical ethics. Henrietta Lacks was a young woman who succumbed to cervical cancer in the early 1950s at Johns Hopkins Hospital (Grady, 2010; Sorrell, 2010). Grady describes Henrietta Lacks and her family as “poor, with little education and no health insurance” (para. 10), yet she was cared for and her cancer was treated with radium, the standard treatment of the day. Despite treatment, Henrietta passed away. During the course of her treatment, however, a small sample of cancer cells were removed from her cervix for testing, and they continue to be tested to this day (Grady, 2010; Sorrell, 2010). Additionally, this line of cells, now known as the HeLa cells, has become commercialized, as they are bought and sold for millions on the biomedical research market (Grady, 2010).

Assuming no consent was given by Henrietta or her family, this raises a few questions. Did the physicians at Johns Hopkins have a right to these cancer cells? Did they have a right to transfer ownership to third parties? Does the estate of Henrietta Lacks require royalties be paid when others profit from what amounts to a donation to the public domain?

No person can own another person (or, a part thereof). This is consistent with the moral society of the United States. However, Henrietta Lacks presented herself to Johns Hopkins hospital with the express desire to rid herself of the cancer cells causing her illness. This alone could mean that the cells are refuse and able to be salvaged, and according to Fost (2010), this is agreed to be the law of the land. Fost describes the circumstances surrounding the HeLa cells as normal course of medical business, and I agree for the most part: “If tissue removed during an operation is about to be thrown out with the garbage and has no identifying information, it should be permissible to use it for research without the patient’s consent” (2010, para. 1). In this case, however, the researchers later approach the Lacks family to obtain DNA samples to discriminate between HeLa cell cultures and non-HeLa cell cultures. This mere fact offers evidence that the tissue is identifiable with Henrietta Lacks and her lineage, and I feel, as does Fost, that this is where the researchers erred, in asking for continued support of the cells by obtaining further comparative specimens for analysis yet not clarifying the misconceptions of the family. The researchers should not have requested further tissue (i.e. blood) donation without obtaining informed consent from the donors. Further, the cell line were given a name representative of Henrietta Lacks, HeLa, and she was named as the donor and widely known as such throughout the biomedical research community. Ergo, there were certainly identifying data linking Henrietta Lacks to the specimen.

Remuneration

Certainly under normal circumstances the cells should be made available for research purposes, but they should not be sold for profit, only for the costs of storage and maintenance. Any tissue freely used for medical science should be in the public domain. Further, if a specimen is found to have financial worth, I feel that the custodial researchers should set aside a royalty account allowing a small percentage of the proceeds to be returned to the donor’s estate. I also feel that if researchers have any special interest in further donation, then those donors should be offered remuneration for their donation which should be commensurate to the gains assumed to be made by their donation.

I find no issue with how the cancer cells were used initially, however, the sample should not have been attached in name to the donor. Though not required, it would have been nice if the researchers provided a royalty to the estate of Ms. Lacks, however, to thank her for her contribution to medicine and science.

References

Fost, N. (2010). A cell’s life: The immortal life of Henrietta Lacks. Issues in Science and Technology, 26(4), 87+. Retrieved from http://ic.galegroup.com.ezp.waldenulibrary.org

Grady, G. (2010, February 1). Second opinion: A lasting gift to medicine that wasn’t really a gift. The New York Times. Retrieved from http://www.nytimes.com

Sorrell, J. M. (2010). First do no harm: Looking Back to the Future [Editorial]. Journal of Psychosocial Nursing & Mental Health Services, 48(9), 2-3. doi:10.3928/02793695-20100730-07

Emergency Management, Emergency Medical Services, Public Health, Technology

Communicate Clearly – Streamlining the Communication Process

In my current profession, I am tasked with responding to disaster areas and treating the afflicted and displaced. I must communicate my intent and direction clearly and with a presence of authority. Understanding the various communication modes and methods that different people utilize and respond to, perhaps across cultures or socio-economic backgrounds, will allow me to streamline my communication processes to directly impact the most people in the most efficient manner possible.

Previously, I stated that I only have one long-term personal goal: leave a positive mark on the society in which I live. My attention to this goal is unwavering and will never change. Technology being what it is today, effortless communications across lines previously drawn is paramount in improving society. I value improving the lives of others: individuals and society as a whole. I feel I have already met the outcome objective of Walden University which is one of the reasons why I chose to enroll here. Apparently, others share many of the same goals.

In college, I have found a chance to interact with a variety of people from a variety of backgrounds without ever really knowing who they are. Not unlike a double-blind study, the results of the discourse are authentic to the environment. I found this to be quite interesting and attempted to hone my communication skills in such ways as to be a benefit for as many of my classmates as possible. I will never know if I have succeeded in this, but I feel the intent and the experience will stay with me far longer than the results. Being able to communicate clearly with yourself, however simple a task that may seem at first, allows one a clearer understanding of one’s needs and allows for the development of a plan for attaining those goals that meet these needs. That is being true to one’s self!

Technology

Communications Violations

I have been involved in the internet community for many years, starting pre-internet with running a bulletin board system. Throughout this time, I have always tried to encourage the use of proper “netiquette”. Though I am mindful that not everyone understands the concept initially, those that choose to continuously utilize networks for communication should strive for proper, clear and concise methods.

One of the biggest violations of “netiquette” that I see frequently is the use of all capitalized letters. THIS IS THE ELECTRONIC EQUIVALENT OF SHOUTING. Though useful at times, it is very difficult to read and adds a confusing tone to the message. As I have stated before, it is so difficult to transmit emotion via electronic means, the assumption of stress placed on messages such as these only complicates the matter.

That being said, the single worst violation in communication is the sending of messages that the recipient has no desire for. We have all dealt with the person who feels it their place to tell about their woes to anyone who will listen (or, better stated, to anyone who will stand there and pretend to listen). Most of us have received “cold calls” from marketing firms. And, those with email accounts are very familiar with SPAM, or unsolicited email messages. These messages are disruptive to the audience and to society as a whole, costing time, money, and causing frustration.

There are many instances of good and bad netiquette occurring daily, and though I have only mentioned two bad examples, I find the various modes of network communication to be positive, helpful and efficient means when used appropriately. In this age of technology, many of us are forced to communicate at a distance which makes network communications essential. Users of this technology should have an idea of the appropriate use of each, and each puts unique responsibilities on the user.

Cell phones are a great example of this. A cell phone should be used at any time synchronous communication is preferred or if the message is large and requires immediate feedback. Using a cell phone, though, places responsibility on the caller to ensure that they are free from distraction and will continue to have proper battery and signal strength during the entirety of the call.

Instant messaging and text messaging are by far the least formal modes of communication and should be used when the message units are small and the overall message is easy to comprehend. Instant messaging and text messaging are interchangeable, though with text messaging, the users tend to be more mobile which creates a social responsibility to be mindful of safety. Text messaging should never be done while driving or operating other machinery.

Email is the new postal service. Many of the formal requirements of email are being shed for ease of communication. In times past, a person would write a letter, but now, they write an email. Email is the chameleon of network communications. One may send simple one-line notes to friends and family and use the same mode to send a very formal budget proposal to their Chief Financial Officer. The use of email demands that the user takes responsibility for ensuring that the message is formed in such a way as to be appropriate to not only the intended recipient but the information enclosed in the message. Email should never be used when the delivery of the message needs to be guaranteed or is so time-sensitive that its immediate delivery is paramount.

Most importantly, keep the recipient’s needs in mind when choosing a mode of communication. The recipient will usually make clear the modes of communication that they prefer.

Emergency Medical Services, Technology

Communication styles – In-person vs. online

Each and every day I am faced with having to effectively communicate with a variety of people, and a communication error on my part can lead to the death or a significant disability of a patient in my care. Complicating the matter, not only do I have to communicate with a variety of people, but I have to communicate with a variety of types of people. This variety creates circumstances where I must alter my communication methods frequently.

As Kathleen Daily Mock, BSN, JD, writes, “By incorporating effective communication techniques into daily patient interactions, clinicians can decrease their malpractice risk. More importantly, clinicians can positively and effectively impact patient health outcomes without increasing the length of visit….” (Physician’s News Digest, Feb. 2001)

To add to that, I must also interact with my co-workers in such ways as to direct the specific care of my patients and maintain a positive and professional working environment. To these ends, I actively look for verbal and non-verbal cues to seek out truth, meaning and understanding. Most perform this skill automatically, or passively, and do not realize it. (“Emotions in Man and Animals”, Darwin, C., 1872)

The use of online communication limits the perception of affect which creates a challenge to both the author and reader. Contemporary convention seems to have changed recently making the use of “emoticons”, or emoting icons, commonly accepted. Though I do not utilize emoticons too often, I do see the validity of their use in attempting to convey the lacking non-verbal cues that we are, perhaps, longing for in daily online communication.

As I have been an active participant in the online community for many years, I feel very confident in my familiarity with “netiquette”, or network etiquette. I am, unfortunately, at a disadvantage in conveying my thoughts to those not as familiar with the use of non-descriptive textual communications. To help counter this, I will assume that all communication directed to me is crafted of the best intention and positive nature.